1. Community
English Telegram Community: https://t.me/cointiger_en
2. Safety and Compliance
Q: Is fiat deposit compliant？
A: CoinTiger only provides entrance to OTC trading and works as a platform in which merchants and users could trade freely.
Q: As a buyer, is there a risk of not receiving tokens after payment?
A: Once users make the buying order, the platform will lock the token of merchants in the platform's wallet, and it is safe to pay. If you haven't received tokens after 30 minutes since your payment, you could contact CoinTiger for 'Appeal' and our exclusive customer service team will help you.
3. KYC
Q: Is KYC necessary for fiat trading?
A: Yes.
4. Fee
Q: What is the fiat trading fee?
A: No fiat trading fee for now.
5. App Download
Q: How to download the latest version of App?
A: Please check 币虎APP下载指南。
6. Trading
Q: Could CNY be used for buying LTC(other coins)?
A: We only provide BTC\USDT\BitCNY for fiat trading.
Q: Is the price the latest on CoinTiger?
A: The price is given by the third party merchants, they could adjust the token, price, the trading amount limit, and the way of trading according to the market.
Q: How to pay when buying tokens in fiat trading?
A: You need to pay the merchants in the way they provides, such as online banks, mobile bank, Alipay, WeChat, or other third-party payment platforms. Please click 'paid' in the order details after finishing the payment.
Q: Any notice for payment?
A: When purchasing cryptocurrency, please not note any sensitive information like BTC, USDT, CoinTiger, Virtual currency, to avoid that your payment gets intercepted or frozen.
7. T+1
Q: is there a 24-hour T+1 withdrawal limit for deposits from other exchanges?
A: No 24-hour T+1 withdrawal limit for deposits from other exchanges.
Q: why T+1 for fiat deposit?
A: The percentage of T+1.
1.Provides a 24-hour buffer against potential loss of user assets due to illegal funding.
2.Discourages the use of dirty money on the platform to the greatest extent possible.
3.Reduces the risk of bank account freezes and ensures secure trading.
8. Payment
Q: Why does it show target account status is abnormal, the transaction gets intercepted by the system or cancalled automatically when paying?
A: It usually happens when the payment triggers the risk control system of the payment platform or something wrong with their methods of receiving payment. We suggest you decide whether to continue the trading according to the reminder and could change the payment method if you want to continue.
Q：What should I do when my bank card gets frozen?
A: There are two main types of freezing, bank freezing and judicial freezing. If your bank card is frozen for OTC trading, you could contact customer service to help you safeguard your rights and interests.
9. Penalty for Violated Transaction
Please check the article 交易规则 for more details.
CoinTiger team
2020/8/26
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